SHIPPING POLICY
1. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
2. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
5. P.O. Box Shipping
Big Bell Incense will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
6. Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
7. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
8. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.