Privacy Policy

Privacy Policy

Last Updated: June 2026

Welcome to Big Bell Incense. Your privacy is important to us, and we are committed to protecting your personal information.

This Privacy Policy explains how Big Bell Incense collects, uses, stores, shares, and safeguards your information when you visit www.bigbellincense.com, place an order, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or purchase our products, we may collect the following information.

A. Information You Provide

Personal Information

  • Name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

Order Information

  • Products purchased

  • Order history

  • Payment status

  • Delivery preferences

Account Information

If you create an account, we may store your login credentials, saved addresses, and preferences.

Customer Support

Information you provide through emails, phone calls, WhatsApp, contact forms, product reviews, or customer support interactions.

B. Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Pages visited

  • Referring URLs

  • Session duration

We collect this information using cookies and analytics tools.

C. Payment Information

Payments are securely processed through authorized third-party payment gateways.

Big Bell Incense does not store your complete debit card, credit card, CVV, UPI PIN, banking passwords, or other sensitive payment credentials.

D. Marketing Information

We may collect information regarding:

  • Email subscriptions

  • Promotional campaign interactions

  • Website advertisements

  • Social media engagement

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Improve our products, website, and customer experience.

  • Detect and prevent fraud or unauthorized activity.

  • Comply with legal and regulatory requirements.

  • Send promotional offers and newsletters (only if you have opted in).

3. Sharing of Information

We value your privacy and do not sell or rent your personal information.

Your information may be shared only with trusted service providers necessary to operate our business, including:

Payment Partners

Authorized payment gateways for secure transaction processing.

Shipping & Logistics Partners

Courier companies for order fulfillment and delivery.

Technology & Service Providers

Trusted providers offering:

  • Website hosting

  • Analytics services

  • Email communications

  • Customer support platforms

  • Marketing automation

Legal Compliance

We may disclose information when required by law or to:

  • Prevent fraud

  • Protect our legal rights

  • Respond to lawful government requests

  • Enforce our Terms & Conditions

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyze visitor behaviour.

  • Enhance your shopping experience.

  • Measure marketing campaign performance.

You may disable cookies through your browser settings. However, some website features may not function properly.

5. Data Retention & Security

Data Retention

We retain your information only for as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Meet legal and accounting obligations

  • Resolve disputes

You may request deletion of your personal information, subject to applicable legal requirements.

Security Measures

We employ industry-standard security practices, including:

  • SSL encryption

  • Secure servers

  • Firewalls

  • Restricted access controls

  • Secure payment processing

While we strive to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.

6. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal data.

  • Withdraw consent for marketing communications.

  • Request information regarding how your data is processed.

  • Disable cookies through your browser settings.

To exercise these rights, please contact us using the details below.

7. Compliance with Indian Laws

Big Bell Incense complies with applicable Indian data protection laws, including:

  • Information Technology Act, 2000

  • Digital Personal Data Protection Act, 2023 (DPDP Act)

Your personal information is collected, processed, stored, and protected in accordance with these legal requirements.

8. International Privacy Standards

If customers access our website from outside India, their information may be transferred to and processed in India.

Where applicable, Big Bell Incense strives to follow internationally accepted privacy practices and respects the rights available under regulations such as:

  • General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA)

We do not sell personal information to third parties.

9. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you:

  • New product launches

  • Special offers

  • Promotional campaigns

  • Brand updates

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting customer support.

10. Third-Party Services

Our website may contain links to third-party websites or integrate services such as:

  • Payment gateways

  • Courier partners

  • Social media platforms

  • Analytics providers

These third-party services operate under their own privacy policies. Big Bell Incense is not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time.

Any updates will be published on this page with the revised "Last Updated" date.

Your continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact us:

Big Bell Incense

No. 391, Kanakapura Main Road
Kaggalipura Colony, Kaggalipura Post
Bengaluru – 560082
Karnataka, India

Phone: +91 70707 06666

Email: customercare@bigbellincense.com

Website: www.bigbellincense.com

Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM