Terms and Conditions

TERMS & CONDITIONS

Last Updated: June 2026

Welcome to Big Bell Incense. By accessing or using www.bigbellincense.com, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. Overview

Big Bell Incense is a premium incense and spiritual wellness brand offering incense sticks, dhoop, fragrances, pooja essentials, and related products.

These Terms & Conditions govern your use of our website, products, and services.

2. Use of Website

By using this website, you agree that you will not:

  • Misuse, disrupt, or interfere with the website.

  • Attempt unauthorized access to our systems.

  • Engage in fraudulent or unlawful activities.

  • Upload malicious software or harmful code.

  • Use our website for commercial resale without authorization.

All purchases made through this website are intended for personal use unless otherwise agreed by Big Bell Incense.

3. Products & Pricing

We make every effort to ensure that our product descriptions, images, specifications, and pricing are accurate.

As many of our products are made using natural ingredients, slight variations in fragrance, colour, texture, packaging, or appearance may occur. These natural variations are not considered defects.

  • Prices are displayed in Indian Rupees (INR).

  • Prices are inclusive of applicable taxes unless otherwise stated.

  • Shipping charges, where applicable, will be displayed at checkout.

  • Prices and promotional offers may change without prior notice.

4. Payments

All payments are securely processed through authorized payment gateways.

Big Bell Incense does not store your debit card, credit card, UPI credentials, or banking information.

5. Shipping Policy

  • Orders are processed within 1–3 business days after payment confirmation.

  • Standard delivery across India typically takes 3–7 business days.

  • Tracking details are shared via Email, SMS, or WhatsApp once your order has been dispatched.

  • Delivery timelines may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances.

6. Returns, Refunds & Replacements

Returns and replacements are accepted only in the following cases:

  • Damaged product received

  • Wrong product delivered

  • Incomplete order received

Customers must notify us within 48 hours of delivery with:

  • Order Number

  • Clear photographs of the product

  • Images of the packaging

  • Unboxing video (recommended)

  • Brief description of the issue

Opened, used, or partially used products are not eligible for return.

Approved refunds will be processed according to our Refund Policy.

7. Cancellation Policy

Orders may be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

Approved refunds for cancelled prepaid orders will be processed to the original payment method within 7–10 business days.

8. Intellectual Property

All content on this website, including but not limited to:

  • Images

  • Videos

  • Product names

  • Product descriptions

  • Logos

  • Graphics

  • Trademarks

  • Website design

  • Brand assets

is the exclusive property of Big Bell Incense and may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

Big Bell Incense shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of this website

  • Purchase or use of our products

  • Delivery delays

  • Website interruptions

  • Third-party service failures

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

10. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.

PRIVACY POLICY

Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Mobile number

  • Billing and shipping address

  • Payment transaction details (excluding card information)

  • Website usage and analytical data

How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates and shipping notifications

  • Share promotional offers (only if you opt in)

  • Improve our website, products, and customer experience

We do not sell, rent, or trade your personal information with third parties.

Information may be shared only with trusted payment gateways, courier partners, and service providers required to complete your order.

Cookies

Our website uses cookies to improve website performance, user experience, and analytics.

You may disable cookies through your browser settings, although certain features of the website may not function properly.

Data Security

We use secure servers, encryption protocols, and industry-standard security measures to protect your personal information and online transactions.

SHIPPING POLICY

  • Orders are processed within 1–3 business days.

  • Standard delivery across India takes approximately 3–7 business days.

  • Tracking details are shared after dispatch.

  • Delivery timelines may vary depending on courier operations or unforeseen circumstances.

  • Shipping is available across India.

REFUND POLICY

Refunds are approved only for eligible return requests involving:

  • Damaged products

  • Wrong products delivered

  • Incomplete orders

Once approved:

  • Online payment refunds are processed within 7–10 business days to the original payment method.

  • COD refunds are processed via bank transfer after verification.

  • Shipping charges are non-refundable unless the return is due to an error by Big Bell Incense.

RETURN POLICY

Returns are accepted only for damaged, defective, or incorrectly delivered products.

Customers must notify us within 48 hours of delivery with supporting proof.

Products that have been opened, used, or damaged after delivery cannot be returned.

CONTACT US

Big Bell Incense

No. 391, Kanakapura Main Road
Kaggalipura Colony, Kaggalipura Post
Bengaluru – 560082
Karnataka, India

Phone: +91 70707 06666

Email: customercare@bigbellincense.com

Website: www.bigbellincense.com

Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM